Since 1999 in Latin America, PRG BRASIL – formerly Peppers & Rogers Group – provides consulting for the three major areas of Customer Experience: Marketing, Sales and Customer Service. They deliver complete business solutions from C-level customer strategy to technology-specific process design; from customer segmentation to campaign management; from loyalty programs to voice of customer (VoC) programs. They have a long history with customer experience design and measurement, from comprehensive touchmaps to detailed customer journey maps. They partner with SuiteCX to bring ease and flexibility to CX design and measurement.
They serve clients in 13 countries in Latin America: Banco Itaú, BASF, DuPont, Embraer, FMC, Honda, Linde Gas, Pernod Ricard, Syngenta, Verizon, Vivo, Volkswagen, Walmart.